Responsible:

Identification: Gor Factory S.A.

CIF: A73089286.

Postal address: Ctra. Abanilla, Km. 8.8 30620 – Fortuna – Murcia.

Phone No.: (+34) 968 30 99 94, [email protected]

Data Protection Delegate (DPD): [email protected].

By reading this Privacy Policy, the User is informed about the way in which Gor Factory, S.A. collects, processes and protects the personal data provided to it through the websites: https://madetoorder.es/ (hereinafter, the “website”), as well as those of its connection and navigation through the Website (hereinafter, the “navigation”) and any other data that it may provide in the future to Gor Factory, S.A., or, through any other enabled means.

The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner, to facilitate its understanding, and freely and voluntarily determine if they wish to provide their personal data, or those of third parties, to Gor factory, S.A.

The information provided will be processed in order to manage any contact and commercial relation. If you have provided us with your email address in the corresponding registration, you will then receive information on the news and offers of our services through a newsletter. “In order to be able to offer you products and services according to your interests and improve your user experience, we will create a ” commercial profile”, based on the information provided. Automated decisions will not be made based on said profile.”

Depending on the User’s requests, the personal data collected will be processed by Gor factory, S.A. in accordance with the following purposes and categories of data that we may process:

• Manage your contact requests with Gor factory, S.A. through the channels provided for this purpose. When you contact us, we collect your contact details. This data may include your name, postal addresses, telephone numbers, and e-mail addresses, as well as details of your social media profiles
• Manage your purchase data: When you make a purchase or request a service or support, we collect information about your purchase or your order. The purchase data may include the following information, depending on the type of sale and the status of the process:
  • Order number
  • Details of items purchased (product reference, item description, size, purchase price, etc.)
  • Details of the payment method used
  • Billing and delivery addresses
  • Messages and direct communications related to the purchase and execution of the service (e.g. warning messages to the customer, situation of the shipment, availability of out-of-stock items, etc.)
  • Delivery status, e.g. “order delivered”
  • Return status, e.g. “Completed”
  • Details of the service providers involved in the execution of the contract (e.g. number of parcels shipped by shipping service providers)
• Manage payment data: We offer you the usual payment methods in e-commerce, such as credit cards and PayPal, and others as they are developed. All the payment data you have provided will be processed on the payment gateways of our payment service providers, including the data necessary for their processing.
• To manage the subscription to the newsletter and subsequent sending of said newsletter, with the registration identification data: Name and surname, email addresses and telephone numbers.
• To conduct surveys and/or evaluations relating to the quality of the services provided by Gor Factory, S.A. and/or the perception of its image as a company
• Data related to the use of the website: When you interact with our website, we collect information that tells us what content, topics, products, types of products, brands or styles interest you, downloads of additional information, access through links, problems that we detect in the handling of the tools. The use of this information is regulated in our Cookies Policy.
• These social media have their own privacy policies, through which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to ensure that you are happy with the way your personal information is collected and shared.

In the event that the User provides third party data, they declare to have the consent of said third party and commits to undertake the transfer of information contained in the Privacy Policy, exempting Gor Factory, S.A. from any responsibility in this regard.

Your personal data will be kept as long as the commercial relationship is maintained, as long as its deletion is not requested by the Interested Party or throughout the period required for the fulfillment of each purpose. If you consented to the sending of the newsletter, your data will be kept as long as its deletion is not requested by the interested party. Being kept for to handle possible responsibilities that may arise from the data processing, during the limitation period for these.

1. The contractual relationship established and the legitimate interest in receiving information about our products and services
2. In order to process your data, on certain occasions, you will be required to give us your consent, by which you accept that your data be processed for a certain purpose, such as, for example:
   • Periodically sending news bulletins (for example; newsletters) which include information about the Company, the product campaigns, discounts and promotions that we offer exclusively to users/customers.
   • Participation in contests and competitions.
3. Fulfilment of legal obligations:
   These are treatments that are required by law and that we cannot fail to comply with, such as the following:
   • Collaboration with judges and courts.
   • Collaboration with the Spanish Data Protection Agency.
   • Compliance with tax obligations and collaboration with the State Tax Administration Agency.
   • Obligations in the field of Prevention of Money Laundering and Financing of Terrorism.
   • Provision of product guarantees.
   • Compliance with applicable regulations on general product safety.
   • Collaboration with state security forces and corps.
4. Legitimate interest:
   1. To send information about our products and services to customers.
   2. Quality and satisfaction surveys: We have a legitimate interest in contacting you occasionally to carry out quality and satisfaction surveys, asking you for information on how you perceive and value our activity and any improvements.
   3. Prevention of fraud in your purchases: We process the data strictly necessary in order to analyze the orders made by the user/customer and to prevent fraud, if we notice that operations that may be considered suspicious are being carried out, based on the legitimate interest in the fight against fraud

The User’s data may be communicated to: Interested parties or the business group, only for internal administrative purposes and/or for the purposes indicated above

• Suppliers of Gor factory, S.A.  such as companies providing Information Services, and transport companies, in those cases in which it contracts services that make this communication necessary. These companies only access the personal information that they need to carry out such services, and we require them to guarantee the confidentiality of your personal information.

There are also companies that provide us with other types of services such as: information technology (storage and processing of information).

• Public Administrations in the cases provided for by Law.
• In the event that you adhere to a loyalty program, in which Gor Factory is a collaborating company and therefore participates in it, your data will be communicated to third parties in order to inform them of the points obtained, as well as the redeeming of products available at the times, in order to keep your data updated in the loyalty program.

The recipients indicated in this section may be located inside or outside the European Economic Area, with international data transfers being duly legitimised in the latter case: we have adopted adequate contractual guarantees to protect your information

The products and applications on the Gor Factory website and in its stores are not normally aimed at minors. Although on occasion we may conduct a product campaign. Nevertheless, we do not collect any personal information from minors.

If you are a minor, please do not attempt to register as a user of our websites, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

Gor Factory undertakes to adopt the necessary technical and organisational measures according to the level of security appropriate for the risk of the data collected, in such a way as to ensure the security of the personal data and prevent its accidental or unlawful destruction; the loss or alteration of personal data transmitted, stored, or otherwise processed; or unauthorised communication or access to it.

However, because Gor Factory cannot ensure the impregnability of the internet or the complete absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to inform the User without undue delay when any violation of the security of personal data occurs that is likely to pose a high risk to the rights and freedoms of individuals. A breach of the security of personal data means any breach of security that causes the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorised communication of or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure by means of a legal or contractual obligation that said confidentiality is respected by its employees, associates, and anyone to whom it makes the information accessible.

subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Under certain circumstances, the data subjects may request the limitation of the processing of their data, in which case we will only store it for the exercise or defence of legal claims.

Under certain circumstances, and for reasons related to their particular situations, the interested parties may object to the processing of their data.

To exercise your rights, you can contact Gor Factory, S.A., by sending a letter to Gor Factory, S.A., Ctra. Abanilla, Km. 8.8 30620 – Fortuna – Murcia, or via email to the addresses [email protected] or [email protected] , in both cases, with the Subject Line: “Data Protection”, attaching a document or information that proves your identity

We will update the data protection information when there are changes in the legislation or to any of the procedures for processing your personal information.
This data protection information was last reviewed and updated in April 2024.